- Grievance: Report any issues, concerns, or complaints you
encounter while using our services. Our team is ready to address and resolve
your grievances promptly.
- Suggestions: Share your valuable ideas, feedback, and
suggestions for improving our products and services. We welcome your input
to enhance your experience.
- Appreciation: Spread positivity and acknowledge exceptional
service or experiences you’ve had with our team. Show your appreciation and
let us know when we’ve exceeded your expectations.
How do I submit a grievance?
By visiting EDI link you can submit your
Grievance , Suggestion, Appreciation
What information do I need to provide when submitting a grievance?
Your need to provide your basic details such as registered email id , contact number, Branch you contacted/interacted along with your
concern/suggestions/appreciation
How long does it take to resolve a grievance?
The time it takes to resolve a grievance is typically 5 working days, though this may vary based on the nature and complexity of the complaint.
Who will handle my grievance?
We have dedicated team to address your complaint, suggestion, appreciation for seamless customer experience
What should I do if I am not satisfied with the resolution?
If you are not satisfied with the resolution, you can write us back using the same link. Our team is known for providing excellent customer experience, and we are committed to addressing your concerns until they are fully resolved
Can I submit a grievance anonymously?
Yes, you can submit a grievance anonymously if you prefer. We understand that some individuals may feel more comfortable raising concerns without disclosing their identity. Rest assured that we take all grievances seriously, whether submitted anonymously or not, and we will strive to address them promptly and effectively.
How will my personal information be protected during the grievance process?
Your personal information will be treated with the utmost confidentiality and will only be accessed by authorized personnel involved in the grievance resolution process. We adhere to strict privacy and data protection measures to safeguard your information from unauthorized access, disclosure, or misuse. Rest assured that your privacy is our priority, and we are committed to protecting your personal information throughout the grievance process.
Can I track the status of my grievance?
Currently, you will receive timely updates on the progress of your request through your email ID.